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Help | UZO

UZO helps you whenever you have doubts or questions.

Other Services

  • What services are included in the UZO tariff?

    The UZO tariff includes all these services that make life easier and simpler:


    Call Waiting

    When you're in the middle of a call, an audible tone lets you know that another number is calling.

    Learn how to use call waiting. 


    Conference Call

    It allows you to bring up to 5 people together on the same call.


    Balance inquiry

    You can check your card balance at any time on your mobile phone by dialing *#123#.


    Caller ID

    Allows the call recipient to see the number on the display of mobile phone.


    Balance Threshold

    An alert is sent when the card balance reaches €3, €1, €0.50, or €0.


    Multimedia Messaging (MMS)

    It allows you to send and receive messages with text, images, photos or sounds.

    Know how to use multimedia messages (MMS).


    Written Messages (text)

    Allows you to send and receive text messages to other cell phones up to 160 characters (includes blanks and special characters or accents can take up more than one character).


    Call Forwarding

    Forwards incoming calls to another mobile phone or phone (any network, in Portugal or abroad). Activation is free, but the cost of the forwarding call is charged according to the tariff you have.

    Know how to use call forwarding.


    Balance at end of call

    It allows you to view mobile phone card mobile phone on your mobile phone screen when a call ends.


    Voice Mail

    Voice Mail answers all calls whenever mobile phone is busy, disconnected or off the network.In addition to answering calls, it also allows you to personalize your welcome message and send messages to other Voice Mail boxes. 

    In roaming, this call has the cost of a call to Portugal according to the tariff.

    Knowing how to use voicemail.


    Identification of forwarded calls

    When you make a call and if you are forwarded to another number, you can see on the screen of mobile phone which number you will answer.


    Call barring

    It is possible to restrict making or receiving calls, in Portugal or abroad.


    Direct message

    Allows voice mail to deliver messages by MMS free of charge.


    International calls

    It lets you easily talk to family and friends who are abroad.


    Missed Calls

    A text message is sent text someone tries to call and the mobile phone unavailable.


    Contact available

    An alert is sent when the number you tried to call becomes available again.

  • How to check consumption

    You can view your usage in three ways:

    -my UZO app
    • Select the "Services" optionfromthe app menu
    • Select the mobile phone on which you want to check your usage
    • In the "CONSUMPTION" section, select the consumption data you want to view
    • Select Usage History
    • Select the time period forwhich you want to view your usage, then click NEXT



    -" customer " section on my UZO

    • Choosing the mobile phone
    • In the "Consumption" section, click "View Details"
    • On the "Transactions and Usage" tab, change the date range
    • Select the type of usage (mobile data ormobile calls). The first time you access your usage data at mobile phone, you will be asked to complete an initial security verification under "REQUEST CODE." A code will be sent via text to the number at mobile phone that you wish to check.
    • Enter the code you received and clickCONFIRM.

     

    - Dial mobile phone on your mobile phone

    In the interactive menu, you can browse through the various options to get more details about: your available data allowance,text , usage charged at extra monthly fee your available prepaid balance.

  • How to enable and disable voice mail

    You can enable or disable voicemail by calling the Customer Service Lines(see the rate schedule).

    Alternatively, you can activate or deactivate Voice Mail by sending a text with text "Atvoicemail" or "Dstvoicemail" to 16205. Sending these text's is free of charge.

    To access voicemail, dial 200or+351 60 followedby the mobile phone number, and press the call button.

  • How to enable and disable call waiting

    Call waiting notification is automatically active.


    To activate: dial*43# and press the call button.

    To deactivate: dial#43# and press the call button.


    To check if it is active on mobile phone: dial*#43# and press the call button.


  • How to enable and disable call forwarding

    You can enable or disable call forwarding at any time using the mobile phone menu. You can find this information in the mobile phone manual mobile phone use the following options:


    Activate forwarding to Recorder/Voice Mail**[forwarding code]*66[destination number]# call button**
    Activate forwarding to other numbers**[forwarding code]*[destination number]# call button**
    Consult activation of rerouting*#[forwarding code]# call key
    Cancel forwarding##[forwarding code]# call key
    Cancel all scheduled reroutes
    		 ##002# call key


    Please note that:

    - Activation of the service is free, but the cost of the forwarded call is charged according to the rate plan.

    - When a call is not answered, the mobile phone is turned off, or there is no network connection, call forwarding is automatically set to Voice Mail.

  • How to forward calls on a mobile phone

    There are several types of forwarding that you can program directly on mobile phone. Dial the forwarding code on the keypad and press the call key.


    Forward all calls

    Activate: **21* destination no. # and press the call key
    Deactivate: ##21# and press the call key
    See if the service is activated or deactivated: *#21# and press the call key


    Forward missed calls

    Activate: **61* destination no. # and press the call key
    Deactivate: ##61# and press the call key
    See if the service is activated or deactivated: *#61# and press the call key

     

    Forwarding when mobile phone is switched off or without network

    Activate: **62* destination no. # and press the call key
    Deactivate: ##62# and press the call key
    See if the service is activated or deactivated: *#62# and press the call key

     

    Forwarding when mobile phone is busy

    Activate: **67* destination no. # and press the call key
    Deactivate: ##67# and press the call key
    See if the service is activated or deactivated: *#67# and press the call key


    General Forwarding: 

    Turn off and cancel all call forwarding: # # 002 # Call button 

    Conditional Call Forwarding:
    Activate: * * 004 * number # Call button
    Cancel: # 004 # Call button
    Deactivate and cancel: # # 004 # Call button
    Check: * # 004 # Call button 


    All call forwarding has priority over the others. So you can activate all call forwarding without having to deactivate the others.

  • How to use direct messaging

    With this service, voicemail delivers messages via MMS at no charge.


    To use this service, mobile phone must support MMS functionality. If you do not have MMS and Voice Mail services active, these are automatically activated when you request activation of direct messages. This service only works when you are in Portugal.


    If you are roaming, you will be notified of messages on voice mail by text and you must dial 200 or + 351 96 2000 000 followed by the call key. The direct message service has no membership costs.


    To enable or disable text messaging, call the Helplines(see the rate schedule).

    When direct messages are turned off, voice messages are once again accessed through voicemail.

  • How to enable and disable the Waiting Ring

    To sign up for the Waiting Ring service, call the Support Lines (see tariff) or consult the website, where you can check the available Waiting Rings and get more information about the service.

    To deactivate the service, simply send atext with the word " DEACTIVATE" to 12250.

  • How to activate MMS

    To activate MMS use one of the following means:

    • text: Send a text to 4407 with the text MMS settings
    • Customer Support: Support Lines(see rate schedule)


    You can send messages with text, images, photos or even sounds.
    • €0.65/MMS
    • €0.85/MMS Video

  • What is the Krédito service

    Whenever you have no balance on mobile phone, you can request a Krédito and automatically receive €5 on your card.

    This service is available in Portugal and in Roaming.

    Conditions:

    - The card has a balance of up to €2

    - Minimum cumulative top-up value in the last 3 months of €7.5

    This service costs €2, which will be charged to your balance together with the Krédito fee (€5) when you make your next top-up.

    To request a Krédito send text with the word KREDITO to 12045.

  • How to activate Krédito

    If you don't have top-up credit on mobile phone, you can request a top-up on your SIM card. This service is available in Portugal and while roaming, provided that your SIM card has a balance of up to €2 and has accumulated a minimum of €7.50 in top-ups over the past 3 months.


    To request a credit, send a text the word KREDITO to 12045.


    The credit costs €2, which will be deducted from your balance along with the credit amount (€5) when you next top-up.

  • VoLTE

    VoLTE is a technology that allows you to make and receive calls using the 4G or 5G network.

    With VoLTE enabled, calls have better quality and the mobile phone need to switch to older networks.
    Without VoLTE, whenever you make or receive a call, your mobile phone to the 2G network. This switch can cause interruptions and prevents you from using the internet during the call.
    You must have VoLTE enabled to make calls when connected to the 5G network.

    Key Benefits of VoLTE
    • Better call quality
    • Faster calls coming soon
    • Internet and calls at the same time
    • Seamless streaming and browsing
    • Lower battery consumption
    • Calls are expected to work properly on 5G

    For example, you can continue watching videos or using the internet while talking on the phone.


    To activate VoLTE, send a text the word"Volte" to 16205.