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Help | UZO

UZO helps you whenever you have doubts or questions.

my UZO

  • What it is and what I can do in the customer area and in the new my UZO App

    In the customer my UZO, you can manage your services 24 hours a day, free of charge and with total convenience, from anywhere. For a faster and simpler experience, use themy UZO app.

    Install the my UZO app and discover everything it can do:

    OFFERS
    • Join offers designed for you


    SERVICE MANAGEMENT
    • See your net consumption, minutes and text and when your plafonds are due for renewal.
    • Set limits for extra spending on your monthly fee and which services you want to have active
    • Buy + Internet
    • Load the mobile phone
    • Change your tariff
    • Know the original PIN and PUK
    • Activate duplicate SIM Card
    • Manage and consult roaming consumption
    • Check and change your WiFi network name and password


    INVOICES
    • Consult invoices and payment details
    • Paying invoices
    • Compare invoices
    • Join Direct Debit and Electronic Invoicing
    • Change the invoice detail
    • Change the invoice address


    ACCOUNT AND CONTRACT MANAGEMENT
    • View the terms of the contracted service and the contract period
    • Consult account holder, privacy and billing data
    • Access all support channels
    • Create and consult the status of support requests

    Find out how to associate your service in the customer my UZO area.

  • How to use the my UZO app on your mobile phone

    Step 1 - Download and open the my UZO app


    Step 2 - Sign in with Email | Google | Apple

     
    - If you don't have an account yet, find out how to create one
    - Did you forget your login information? Here's how to recover your ID passwordoremail address.
    - If your access is blocked, here's how to unblock it.


    Step 3 - Link the UZO services you want to manage
    - See how to sign up the service; you’ll need your mobile phone your tax ID number. 
    - Learn how to resolve issues when you havetrouble linking your UZO serviceor that of a family member.


    Now with the my UZO app you can now manage your accounts and services quickly and securely. Discover everything you can do on the my UZO App and use the Digital Assistant to get answers to your questions.

  • How to link your services to the customer portal customer the my UZO app

    The easiest way to access our customer services is through the my UZO app.

    Follow these steps:
    1 - Log in to the my UZO appwith your email address (if you don't have your login information yet,select "Create")
    2 - Select "Link Service"
    3 - Choose the type of service you want to link (Package | Cell Phone)
    • Bundle(multiple services on a single bill):
    1. Enter thetax ID numberused in the contract
    2. Enter thecontact information( mobile phone)associatedwith your customer UZO account
    3. Enter the code you received by text
    4. Choose the accounts you want to associate with my UZO
    5. Accept the terms and conditions by clicking " Finish" 
      All the products and services included in your package will be linked to your customer area.



    • Cell phone:
    1. Enter the mobile phone number you want to associate with my UZO
    2. Enter the code you received by text
    3. If you have a tariff with an invoice, enter your VAT number
    4. Accept the terms and conditions by clicking Finish



    You can also associate your services via the my UZO customer area.

    1 - Log in to customer using your email address (if you don't have your login information yet,click "Create").

    2 - Select the type of service you want to link (Package | Cell Phone)

    • UZO package (several services on a single bill):
    1. Fill inthe Customer number and Account number(these details are available on the first sheet of your invoice)
    2. Choose the mobile phone where you want to receive the validation code by text
    3. Enter the validation code you received
    4. Accept the terms and conditions by clicking Finish

    • Cell phone:
    1. Enter your mobile phone  number mobile phone 
    2. Enter the validation code you received by text
    3. If you have a post-paid tariff (with invoice), enter the NIF
    4. Accept the terms and conditions by clicking Finish


    If you're having trouble associating your service, here's how to solve it.

  • How to create your access ID

    The ID is your access to the my UZO website and app and consists of your email and password.


    To create an ID, follow these steps:

    1- Go to the customer UZO customer area

    My UZO App
    		UZO customer area (Web)




    2- Select theCREATE option

    APP
    		Web











    3- Set up anemail address and password, or choose the option to sign up witha Google IDorApple ID

    APP
    		Web












    Once the ID has been created, an email is sent to confirm access. If registration is not confirmed after 3 days, access will be blocked for security reasons.

    If you have a Google or Apple account, you can use those credentials to log into the " customer " and "my UZO" sections.

  • Having trouble logging in and accessing your customer area customer the my UZO app?

    - Forgot yourpassword or email address?

    • How to recover your password:
    1. Enter the customer my UZO
    2. Select the Forgot your password option
    3. Enter the email you used to register
    4. You will receive an email with instructions on how to set your password
    5. Select the SET PASSWORD button
    6. Choose a new password
    7. Select the Save option

    • How to recover youraccess email:
    1. Enter the my UZO customer area
    2. Select the " Forgot your email address?" option
    3. Enter the number of mobile phone with which you registered
    4. If the mobile phone number is valid, you will receive a text with the registration email address
    This email address and password are your login credentials; you can use them to log in to my UZO and other websites. Therefore, whenever you change your email address or password on any of the UZO, MEO, MEO Empresas, or MOCHE websites, all other websites and apps that use the same login credentials will automatically accept the new information. 


    - Access blocked
    Access to the ID via the App or Web is probably blocked because you have not yet confirmed your registration. Look for the confirmation email we sent you and follow the link to complete registration and unblock access.
    If you can't find the ID confirmation email, you can ask for a new one to be sent:
    1. Log in to the ID with your access data and click Log In
    2. Choose"Click here to receive email...".
    If you are still unable to log in with your login information, please call the Support Lines(see the rate schedule).


    - Service already linked to another email
    For security reasons, each service can only be linked to one email address. Try to remember if you’ve used a different email address in the past to access my UZO. Log in with that email address and check if you can access your services on my UZO. If you don’t remember any other email address or can no longer access that email address, call theSupport Lines(see the rate schedule) for assistance.


    - I don't know my customer number and account number
    This information is on the first page of your bill. If you can't find it, call theCustomer Service Lines(see the rate schedule) for assistance.


    - mobile phone is associated with the Net fibre + Mobile service
    If you have a mobile phone included in the Net fibre + Mobile service, select the "Add package" option when registering.


    - Card or service status
    It is only possible to associate services in active status and without irregular payment situations (lack of payments or outstanding debts).


    - I don't recognize mobile phone to receive the validation code
    The numbers from mobile phone that appear are the contacts we have on file in your customer account. If you don't recognize them, please call theSupport Lines(see therate schedule) and request an update to the contacts associated with your account.