Help | UZO

How to check your customer number or account number

TheCustomer IDis the identifier for the customer account customer theAccount IDis the identifier for the billing account. Both are unique account identifiers.

If you have a postpaid plan, only your account number will appear on your bill. To find your customer number, link the service to your customer portal, and access it via:

-my UZO app

Select the "Profile" optionfromthe app menu
Select UZO Account
Select the service. The account numberis listed above the service.
Select the "Account Holder Information" optionin the ACCOUNT HOLDER section
Here you can see the customer number

- Goto the " customer " section of my UZOunderProfile >Account Information> selecttheaccount andclick LOG IN> Account numberat the top ofthe menu > Account number customer click onAccount Holder Information.

How to change your billing address

You can change your UZO billing address through the my UZO app and the customer UZO customer portal:

In the my UZO app

Select the "Profile" optionfromthe app menu
Select UZO Account
Select the service for which you want to change your address
Next, select "Billing Address " in the "INVOICES AND PAYMENTS" section
Select CHANGE ADDRESS
Enter your ZIP codeand click " VALIDATE ZIP CODE"
Enter your new billing address and select CHANGE ADDRESS

In the customer my UZO

SelectPROFILE fromthe menu > under ACCOUNT DETAILS, clickMANAGE >choose theaccount you wantto edit by clickingENTER >select theBilling and Paymenttab > clickBilling Address > selectEdit Details > Enter the new billing address> CHANGE.

How to change the account holder

To change the account holder's information, you must submit an online request via:

-my UZO app

Select the "Profile" optionfromthe app menu
SelectUZO Account
Select theservicefor which you want to change the account holder
Next, select "Account Holder Information" in the "ACCOUNT HOLDER" section
Follow the instructions , check the required documents , and click NEXT
Select the customer to create the order
Fill out the order description and click NEXT
Attach the file you want to send and click NEXT

- My customer my UZO, go toPROFILE > Account Information > selecttheaccount andclick Enter> selectAccount Holder Information >Edit Information> fill out theform.

You must submit the following documents, duly completed and signed. Click on the links to open the forms.

Contractto be completed and signed by the new cardholder and the " customer " who is transferring the card
Photocopy of the front and back of the Citizen Card, Identity Card of the new and old holder
If the Citizen Card is not submitted, a photocopy of both sides of the new account holder’s Taxpayer Card must be submitted.

How to consult the CVP

You can find the CVP ( Portability Validation Code) on your service bill or online:

-my UZO app

Select the "Profile" optionfromthe app menu
SelectUZO Account
Choose aservice
Select the "Account Holder Information" optionin the ACCOUNT HOLDER section
Here you can view theCVP for your service

- My customer my UZO, underPROFILE > Account Details > selecttheaccount andclick Enter> selectAccount Holder Details.

How to change your e-invoice email

You can change the email address for your electronic invoice by:

- my UZO app

Select the "Profile" optionfromthe app menu
SelectUZO Account
Choose aservice
Select the"Invoice Type" optionin the INVOICES AND PAYMENTS section
Select the " EDIT DATA" option
Enter your new contact information for receiving electronic invoices (email address and mobile phone number), then click FINISH

- My customer my UZO, underPROFILE > Account Details > selecttheaccount andClick> selectBills and Payments > chooseBill Type >selectEdit Details > changeto the new email address and/or mobile phone number >Update.

How to change your Direct Debit account

You can change the bank account linked to your direct debit by:

-my UZO app

Select the "Profile" optionfromthe app menu
SelectUZO Account
Choose aservice
Select the"Payment Method"optionin the"INVOICES AND PAYMENTS" section
Select the "EDIT DATA" option
Enter thenewdirect debitinformation(bank account holder and IBAN*) and click onACTIVATE DIRECT DEBIT

- customer area my UZO > in Profile > Account information > choose the account e ENTER > select Invoices and payment > select Monthly Payment > EditData> Enter the new bank account information* > Update.

The change takes effect immediately, and the previous charge is automatically canceled.

If there is an outstanding invoice and the change is made at least 4 business days before the bank debit date, the amount will be debited from the new bank account.

*Forforeign bank accounts (countries within the SEPA area), the customer must include the IBAN and BIC. Participating countries are Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Sweden, and Switzerland.

How do I check my contract information

You can view the contract’s “ contract ” period and a summary of the contractual terms contained in the European Contract Summary or the Simplified Information Sheet by:

-my UZO app

Select the "Profile" optionfromthe app menu
SelectUZO Account
Choose aservice
Select theDocuments or contract Periodoptions contract CONTRACT section

- customer 's my UZO Area contract > Go toProfile >Account Information> select theaccount andCLICK >selectContract >Subscription Period.

How do I return the equipment after the contract ends?

Equipment provided under the fibre UZO service must be returned, in perfect condition, within a maximum of 30 (thirty) days after the contract ends.

The equipment can be returned free of charge using one of the following options:

By appointment for collection from an address specified by the customer;
The equipment must be duly packaged by the customer in order to guarantee its preservation during transportation.

All the detailed instructions for the return will be indicated following the request to cancel the service.

In what situations is it necessary to change the account holder

A change of ownership is the transfer of responsibility for an installed service to another person, without interrupting its operation.

It usually occurs when there are transfers of real estate, rental of real estate, changes in the household, or other comparable situations.

See how to change the account holder.

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