Help | UZO

View your first UZO bill

Your first UZO bill may show a different amount than usual, as it may include amounts proportional to the number of days the service was active. How the first bill is calculated depends on the type of service you signed up for.

Below, we explain how the initial billing for UZO’s main services works.

First invoice for a UZO Package

UZO packages are billedin the month they are used.

This means that:

In January, you pay for January
In February, you pay for February, and so on

Onyour first bill, you can pay:

The month in which the invoice is issued
Plus the number of days of use from the previous month, if the installation took place before the invoice was issued

Thebilling periodis always indicated on the back of the invoice.

Examples of billing on the first invoice:

1. Invoice issued in the same month as the installation

If the bill is issued in the same month as the installation, it includes only the days of service from the installation date through the end of the month.

Example: Installationon January 6 → Invoice issued on January 19 → Paid on January 25.

The period from January 6 to January 31 (25 days) is billed.

Calculation formula:(monthly fee ÷ 30 days) × number of days of active service

2. Invoice issued in the month following installation

If the installation takes place in one month and the invoice is issued the following month, the invoice includes:

The number of days of use in the month of installation,
The full monthly fee for the following month (the month the invoice is issued).

Example:Installation on January 27 → Invoice issued on February 10 → Payment covers the days in January (27 through 31) plus the entire month of February.

You will be charged for January 27–31, plus the full monthly fee for February.

Important notes regarding the first invoice:

This billing model applies to all monthly fees for UZO services
Charges not included in the monthly bill (such as international calls, roaming, premium-rate numbers, MMS, or additional usage) appear in theUsage section
Usage not included in the monthly fee is billed in the month following the month of usage

mobile data Bill for PC or Tablet

The first mobile data bill is issuedin the month following service activationand includes:

The prorated amount for the month in which the service is activated
The full monthly fee for the month in which the invoice was issued

Example:

Activation on August 25 → September bill

Includes August 25–31 (7 days in August) + the September tuition payment.

⚠️ Your first bill will be higher than usual. Starting with your second bill, the amount will return to normal.

Mobile Voice Service Bill

The first bill for the mobile voice service is issuedin the month following activation, and:

Includes only the days of use from the previous month
It will be lower than usual.

Starting with the second invoice, the amount will be standard

Example: Activationon August 25 → September bill

This includes only the days from August 25 to 31 (7 days in August).

Do you know how to view your bill?

Learn more about the UZO bill and understand all the information we send you:

What can increase the amount of the UZO invoice

If you've received a bill for more than you expected, you can quickly identify the reason for the increase using the Bill Comparator in the my UZO app.

How to compare invoices in the my UZO app

SelectInvoices
Select the service you want
Click on " Compare invoices"
See the differences in value and their causes

Main reasons for a higher bill:

1. First bill after installation

The first bill may be higher because:

Includes the days from the installation date through the end of the month
It also includes the following month. See how the first invoice is issued.
It may not show all offers yet

Check the contract summary in the my UZO app to confirm the terms and associated offers. If you have any issues, call theSupport Lines(see therate schedule).

2. Changes to the service

If you've made changes, the amount may increase because:

Changed plans
Did you purchase or add devices, such as cell phones?

Changes appear automatically on your bill. See what the invoice looks like after a plan change.

3. End of discounts

Once the discounts or the contract end, you'll start paying the regular price for the service.

You can see when the discounts end in the your contract summary, in the my UZO app.

4. Extra usage not included in the plan

There may be additional chargesnot included in the package you purchased, such as:

Multimedia Messaging (MMS)
Roaming Calls (calls made and/or received while outside Portugal)
International calls
Calls to 761 numbers (MEO 761 calls)
Calls to 808 numbers (808 calls to other carriers)
Calls to Customer Support
Value-added services (e.g., calls to special numbers).

If you don't have your bill with the call details, you can change the level of detail on your bill in the my UZO app.

Charges for usage exceeding the credit limit will only apply if theextra monthly fee is greater than zero. These charges will be billed on your next statement. Do you know how to change the extra monthly fee limit extra monthly fee my UZO app.

5. Online subscriptions or content purchases

Games, apps, or services that can be accidentally activated online or via text and incur a monthly charge.

In the my UZO app, you can view your active services, cancel them, and block them.

6. Late payments

If you paid the bill late:

Apenalty andlate paymentfeeare applied
If you are more than two bills past due, your service will be suspended, and there is afee to reactivate it.

These amounts appear in theMISCELLANEOUS > ADMINISTRATIVE SERVICES section of the invoice.

7. Outstanding balances or installments

In the summary of the invoice may include:

Amounts owed from previous months
Installment payment agreements

If you made the payment after the bill was issued, the amount may still appear on the next bill. In that case, please pay only the current amount using the bill’s MB reference number.

If you miss a payment under a payment plan, you will have to pay the full amount of the debt the following month.

8. Price Update

The monthly amount may change once a year, as required by law. You will be notified in advance, either on your bill or via text.

How to view invoice details.

How to view roaming charges on your bill.

What changes on the bill after changing the service (Bundle with mobile phone)

When you make a change to your services, we adjust the charges on your bill. This information appears in the“MonthlyCharges” section.

We present two distinct cases, along with an explanation of how the calculations are performed:

Case 1 – A change to your service occurs before the date your bill is issued.

In this case, you will be chargedfor thedays you used your old plan plus the days you use your new plan, through the end of the month.

For example: if you signed up for the service on the 6th, you will be charged for 5 days of the old plan plus 25 days of the new plan.

Case 2 – A change to your service occurs after the date your bill is issued

In this case, your bill will be adjusted as follows: in the month of the change, you will pay for the old plan as usual, since the bill had already been issued. The following month, you will be charged themonthly fee for the new plan,plus the days you used that new plan in the previous month, minus the days of the old plan that you had already paid for but did not use. This adjustment ensures that you pay only for the days you actually used.

For example, if the change to your service took place on the 27th and your bill is issued on the 20th, in the month following the change you will pay for 4 days of the month in which the change occurred plus the monthly fee for the following month—minus the 4 days you had already paid for under the old plan in the month of the change.

If you added apostpaid service to your Bundle with mobile phone plan, you will receive two bills the following month:

Your latest postpaid bill, which includes charges for the days you used the service up to the date of the change—that is, your usage charges and the monthly fee for that period.
The invoice for the Bundle with mobile phone service with the new mobile phone.

Do you know how to view your bill?

How to view communication details

To view all the details of your communications (calls, text, internet), you need to have the active invoice detail level. You can check your usage directly in the my UZO app or in the my UZO customer section.

The item you select will only appear on the following month's bill.

In the my UZO app

On the home page, go to "Usage" andselect "View All"
Choose the mobile phone ormobile data
Select yourmobile data plan| text Minutes | Roaming
Click onUsage History
Select the timeperiod you want to view
Filter only consumption entries withvalues greater than zero(optional)
Select what you want to see in detail
Enter thecodesent via text

In the customer 's my UZO section

Click on SERVICES in the menu > select the mobile phone ormobile data >go toUSAGE >select the type of usage (mobile data, text, minutes, or roaming) > selectTRANSACTION HISTORY > select the period you want to view.

This service is free for customers with an active electronic billing account.

You can request a detailed bill at a MEO store for the past 6 months.

How to view roaming charges on your bill

When you use your mobile phone while roaming, the information on your bill may differ from usual.

What you need to know:

Date and time - All communications are displayed in Portuguese time.
Codes with letters - Sometimes letters appear before the numbers; these codes indicate the country and network you were using.
Incoming calls - Calls you’ve received appear as “Ended.” For privacy reasons, you can’t see who called you.
Calls to voicemail (outside the EU, in Iceland, Norway, or Liechtenstein) - If you are outside the European Union, Iceland, Norway, or Liechtenstein, you may see two entries with the same date and time:
- One for a call received while abroad
- Another one for being redirected to voicemail
Messages with a duration of zero seconds —These are text, which are charged according to the active roaming rate plan.

How to view your invoice

You can view your bills at any time in the my UZO app andinthe my UZO customer area. To do so, your services must be linked to your account.

In my UZO app:

Select "Invoices" fromthe app menu
Select theservice youwant to view
To view your latest bill, click on "View Bill"
To view past invoices, select "View History" and choose the invoice

In the customer UZO customer area

Click theINVOICESbutton > select the service you want to view under ENTER >scroll down, and when the list of invoices appears, select the invoice you want to view and click the interactive link (e.g., May 2026 Invoice (PDF)) > the invoice will begindownloadingautomatically.

On your computer: The file usually appears in the top corner of the screen. Click to open it.

On Android: The download is automatic. You can open the invoice from the notification or in the download manager.

On iPhone (iOS): You can open the invoice directly on your device.

The invoices listed in this section are for the services associated with the selected account.

If you can't view or download the PDF file on your computer:

Check to see if your browser allows pop-up windows.
Check to see if you can open PDF files,your Acrobat version, or your browser settings.

How to request a duplicate invoice

You can view payments made in the last 12 months and request a copy of your invoices in the my UZO app, in the customer UZO customer area, or through Customer Support.

On the my UZO app

Select " Invoices" on the app's home page
Choose a service
Under " RECENT INVOICES, " select "View history"
Select the INVOICE tab
Open the invoice you want to view

Inthe " customer " section of my UZO

Click onINVOICES in the menu > select theServiceunder ENTER> select themonthyou want > click onVIEW INVOICE.

Go toCustomer Support (check the rate schedule), select the "Billing and Payments" option, and then "Duplicate Invoice."

There may be associated values; please refer to the price list for requests for duplicate invoices.

What is the extra monthly fee how do I change it?

A extra monthly fee allows you to make calls not included in the base plan up to a set maximum amount. The default amount is €30, but you can change this limit.

-my UZO app

Select the "Services" optionfromthe app menu
Select the mobile phone
Select the rate plan in the SERVICE section
Next, select the" extra monthly fee Limit"option extra monthly fee "MANAGE EXPENSES" section
Select CHANGE LIMIT
Choose your spending limit(€0, €5, €10, €20, €30, or €50) and select CHANGE MONTHLY LIMIT

- In the customer my UZO > select the mobile phone >Extra charges>Change extra monthly fee limit> select the limit for extra charges(€0, €5, €10, €20, €30, or €50) >Change limit.

The amount can be set between €0 and €50 per card; if the amount is set to €0, this means full cost control, meaning you cannot make calls that are not included in the plan.

The amount of extra monthly fee consumed is charged on the invoice in the month following the month of consumption. This maximum amount is renewed on the 1st of each month.

If you run out of this amount, you can continue making calls for extra monthly fee by simply top-up your account.

Please note that it is important that the extra monthly fee is higher than 0, or that you always have a balance available to cover urgent and unexpected communications.

Change the level of detail on the invoice

You can choose the level of detail you want to see on your bill, with more or less information about your usage.

In the my UZO app

SelectProfile
Go tothe UZO Account
Choose anaccount
Under INVOICES AND PAYMENTS, selectInvoice detail level
Select theaccount,then theservice
Select the level of detail
EDIT DETAILS

In the my UZO Customer Area

SelectPROFILEfrom the menu > under ACCOUNT INFORMATION, clickMANAGE> choose theaccount for whichyou want to change the details by clickingENTER> select theInvoice and Paymenttab > clickINVOICE DETAIL LEVEL> selectCHANGE forthe selected service > choose theinvoice detail level accordingto your preference > save the changes by clickingCONFIRM (these changes will apply to all future invoices, and you can change them at any time).

For a Bundle with mobile phone Plan, you can change the service details for only one of the mobile phones included in the plan. To do so:

From the web mobile phone, send a free text message ( text ) to 4060 with the text“invoice details”(to activate) or“cancel details”(to deactivate)
You will receive a text the activation/deactivation
The changes to the billing details will be reflected on your next bill.

How to pay your bill

You can pay your UZO bill in several ways: throughthe my UZO app, inthe customer UZO customer portal, bydirect debit, atan ATM, viaMB Way, or at MEO stores.

Onthe my UZO app

Go to the INVOICES section and selectPAY
Select the Amount and HOW TO PAY
Click NEXT to finish

Inthe customer UZO customer Area

See how much you have to pay
SelectPay
Select a payment method
Confirm the amount and proceed to checkout

NOTE: Payment methods:

Credit card (VISA): Enteryour card information (number, expiration date, and CVC) at.
MB Way:Enter the " mobile phone " number associated with MB Way and confirm the payment in the MB Way app.

Note: For MB Way payments, the order remains pending for 5 minutes while awaiting confirmation in the MB Way app. If it is not confirmed within that time, the order is canceled, and you will need to repeat the transaction or choose another payment method.

- Direct debit

Direct debit lets you pay your bill automatically, without having to make payments every month. Find out how tosign up for direct debit.

- ATM:

SelectPayments > Other services
Select"Payment for services/purchases"
Enter the invoice payment details: Entity, Reference, and Amount
Confirm the payment and keep the receipt as proof.

- Online banking:

Look for the "Payment for Services" option
Enter the Company Name, Reference Number, and Invoice Amount
Confirm the payment using your bank's security information

- PayShop and CTT:

You can also pay your bill atPayshop agents,CTT stores,or CTT service points.

You only pay the amount on the bill, with no extra charges.

How to view the amount and payment details

You can check your bill amount and payment details (Payee and Reference) in the my UZO app, in the customer UZO customer area, or by phone.

Onthe my UZO app

Select "Invoices" from the app menu
Your bill includes the amount due along with the payment details, the payee, and the reference number

A screenshot from the my UZO app showing the payment details on the invoices

In the customer UZO customer area

On the home screen, you can see the Entity, the ATM Reference, and the invoice amount.

Through the the Customer Support automated system, when they ask, “How can I help you?”, reply, “payment information.”

The Entity and Reference are always the same.

You can use them to pay any bill or amount.

If you have more than one invoice, select the service under the "Products" option.

If you usually pay by direct debit but would like to pay via ATM:

Entity: 21159
Reference: the last 9 digits of your account number (you can find this on your bill)

If you need help, callCustomer Support(see the rate schedule) or review the breakdown of your bill.

NOTE: To view this information, you must have your services linked to your account in the " customer UZO" customer area.

How to activate Direct Debit

You can quickly set up direct debit in the my UZO app or in the customer UZO customer portal.

Onthe my UZO app

Select the "Services" option
SelectMANAGE PACKAGE forthe selected package or service
Go to Terms and Conditions
Select UZO Account Information
In the INVOICES AND PAYMENTS section, select thePayment Method option
Click on " ACTIVATE DIRECT DEBIT " and fill in the information for the direct debit (Account holder and IBAN*)

In the customer UZO customer area

Click onPROFILEin the menu > select MANAGE in theACCOUNT INFORMATIONsection > choose theaccount by clicking onENTER >selectBills and Payments> go toPAYMENT METHOD (ATM Payment is selected) > clickSIGN UP FOR DIRECT DEBIT> enter theaccount holder’s nameandIBAN* >click SIGN UP.

*Forforeign bank accounts (countries in the SEPA area), the “ customer ” field must include the IBAN and BIC. Participating countries include Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Sweden, and Switzerland.

How to activate the Electronic Invoice

You can enable electronic billing in the my UZO app or in the customer UZO customer portal. This way, you’ll receive your bill by email—quickly and paperlessly.

NA my UZO app

Select the "Services" option
Select "Manage Package" forthe selected package or service
Go toTerms and Conditions
SelectUZO Account Information
In the INVOICES AND PAYMENTS section, selectInvoice Type
Click on "ACTIVATE ELECTRONIC INVOICE"
Please enter yourbilling information(email address and cell phone number)

Inthe customer UZO customer area

Click on PROFILE in the menu > select MANAGE in the ACCOUNT DETAILS section > choose the account by clicking on ENTER > select Bills and Payments > go to BILL TYPE (Paper Bill is currently selected) > click on SIGN UP FOR ELECTRONIC BILLING> enter your email address and mobile phone number mobile phone receive the bill > click on ACTIVATE.

For your convenience, you can also set up direct debit to have your bill paid automatically.

Late payment fees

If you do not pay the bill by the due date:

After 3 days, you may be charged a penalty of €5 (not subject to VAT) for non-compliance on your next invoice.
You will receive a notice (by text mail) giving you 30 days to pay.
If you do not pay by this deadline, your service will be suspended.

The notice is sent 3 days after the payment due date.

Cost to reactivate the service

If the service is disconnected due to nonpayment, a fee will be charged to reactivate it.

UZO Service Reactivation Fee

Confirm credit memo

Credit Memo Confirmation Email

In accordance with Article 78(5) of the VAT Code, UZO needs to confirm that you were aware of the issuance of credit notes in order to settle the VAT with the government.

If you receive an email with the subject line“Credit Memo Receipt Confirmation,” you should open the email and click“Confirm.”

If you are customer and do not have any business activity associated with your financial services, this confirmation has no impact on you and is intended solely to fulfill a legal obligation.

If you run a business and the credit note is related to that business, you should record it in your books after confirming receipt.

Confirming the credit memo incurs no costs and does not change the amount due; it is required solely for legal reasons.

In the email, you will find the credit memo number, the issue date, and the amount.

If multiple credit memos have been issued, you will receive an email for each one. You must confirm each email separately.

Credit note VAT adjustment

Whenever a credit memo is issued, the company must have proof that you were aware of the change or that you have already been reimbursed, as provided for in Article 78(5) of the VAT Code. To this end, UZO asks that you confirm this information in a simple way:

Return the signed credit memo by mail or email (the contact information is on the document itself) or
In response to the email sent by UZO requesting confirmation of receipt of the credit memo.

How to load the card

You can top up your UZO mobile phone in several ways: through the my UZO app, the my UZO “ customer ” section, atan ATM, via online banking, or atPayShop and CTTlocations .

Onthe my UZO app

Select the SERVICES option
Choose the mobile phone you want to charge
In the BALANCE section, selectTOP UP
Confirm yourmobile phone numbermobile phone clickNEXT ( you can enter any UZO prepaid number)
Select the amount to load
Select your PAYMENT METHOD
Click NEXT to finish

Inthe customer UZO customer Area

Click onSERVICES in the menu > select the mobile phone > in the BALANCE section, selectTOP UP > choose the amount to top up(€5, €7.50, €10, or €15) > select the PAYMENT METHOD > confirm or fill in the BILLING INFORMATION > clickCONFIRM.

Available payment methods:

Credit card – enter your card information
MB Way – Enter the mobile phone number associated with the MBWay service and confirm the payment in the MB Way app.

At the end of the process

You'll receive a text with your top-up.
You will receive an email with the invoice.
The invoice will be available within 2 hours of the top-up.

Atthe ATM

Select "Payments and Other Services" > select"Mobile Phones" > select"UZO Top-ups" > enterthe mobile phone number mobile phone the top-up amount top-up €7.50 or more).

In the end, you'll receive atext with the information from top-up.

To receive an invoice immediately, please enter your tax ID number.

Homebanking:

Go to your bank's website or app and look for the UZOtop-up option.

PayShop and CTT network:

You can also make payments atPayshop agents,CTT stores,or CTT locations.

How to obtain a second copy of the top-up

You can view receipts for top-ups made on your mobile phone in the my UZO app, in the customer UZO customer area, or at an ATM.

Inthe my UZO app:

Go to Services
Select an account
In the Balance section, select View Transactions
Select "TOP-UPS" and the top-up date range

Inthe customer 's my UZO section

Click onSERVICE inthe menu > in theUsage section,click onTRANSACTION HISTORY> select the top-up date range top-up selectTop-ups as the transaction type.

At the ATM
Select the "Account Inquiry " option > go to "Card Transactions" on the ATM > select "Reprint Receipt" > enter the payment date > select the top-up option top-up keep the ATM receipt.

How to check your balance

You can quickly check your mobile phone balance in the my UZO app, in the customer UZO customer area, or directly on mobile phone.

Onthe my UZO app

SelectServices
Choose the mobile phone you want to check the balance on
In the BALANCE section, you can see your available balance

Inthe customer my UZO

Click on SERVICES in the menu > select mobile phone mobile data > in the BALANCE section, you can see your available balance.

On a mobile phone

mobile phone *#123# andpress the call button.

Understanding the different types of balances

There are different types of balances on your mobile phone:

Opening balance - Available only on certain prepaid cards
Campaign bonuses or extra credit - Campaign offers or promotions
Top-up balance (or main balance) — This is the balance you add to your account and use on a daily basis

Balances can be:

Money
Data (internet)
Minutes or other

When you use your mobile phone, your credit is used up in this order:

1. Campaign Bonus (Extra Balance)
2. Opening balance
3. Prepaid Balance

Here's how to check your balance.

Conditions for using the balance

The initial balance and bonuses (extra balance) on UZO cards can only be used in Portugal and are subject to certain restrictions. With this balance, you cannot:

Make calls to numbers starting with 760 and 761
Using your mobile phone roaming (abroad)
Make calls or send text numbers starting with 6XXXX
Pay for subscriptions or purchase content (e.g., games, music, apps)

Cash bonuses are awarded for deposits of €5 or more and are valid for 90 days.

Service fees (including mobile data) are always deducted from the prepaid balance (main balance) for all plans that require top-ups.

Help | UZO

Invoices, Top-ups and Balance