Contacts – Helplines | UZO
Use the my UZO app and the Digital Assistant for faster service, or speak with our representatives. Either way, you’ve got everything you need.
Contact us
Use the my UZO App
Solve your questions without waiting.
Use the Digital Assistant
Here or on the App, available 24 hours a day.
Talk to an assistant
Do you have any doubts?
Find out more in the Frequently Asked Questions.
View Faqs
UZO Kiosks
A network of kiosks ready to help you learn about UZO and sign up.
See UZO kiosks
Support lines
Ask questions or request information about your UZO service
213 580 277
Automated customer service available 24 hours a day, 7 days a week
Sales available daily from 9:00 AM to 11:00 PM
Personalised customer service for other inquiries Monday through Saturday (excluding holidays) from 8:00 AM to 10:00 PM
Call costs
Call the fixed network, according to your tariff, in Portugal and in roaming.
16205
Automated customer service available 24 hours a day, 7 days a week
Sales available daily from 9:00 AM to 11:00 PM
Personalised customer service for other inquiries Monday through Saturday (excluding holidays) from 8:00 AM to 10:00 PM
Call cost (from UZO/MEO)
Free calls for automated service, sales and technical support. Personalised service for other matters, 20 cents per minute for tariffs that include calls to the UZO/MEO network, or the cost of a call to the UZO/MEO network in other cases. Maximum of €2 per call. From other networks, 50.9 cents per minute with a maximum value of €5.94 per call.
Roaming Line
Information on roaming charges.
Call costs
Free
Portability Line
800 962 029
Automated customer service available 24 hours a day, 7 days a week
Personalised customer service for ongoing orders on weekdays from 9 a.m. to 9 p.m.
Information on porting fees available Monday through Saturday (excluding holidays) from 8 a.m. to 10 p.m.
Find out which operator a number belongs to or the tariff for ported numbers.
Call costs
Free
All values presented include VAT at the rate of 23%.